Privacy Policy for LTS - Lost Luggage Tracking

Introduction
AECORA IT ("we", "us", or "our") operates the mobile application LTS - Lost Luggage Tracking ("App") and the website https://aecora.at/ ("Service"). This Privacy Policy explains how we collect, use, and share your personal information when you use our app and related services.

We are committed to protecting your privacy and ensuring the security of your personal data. By using the LTS - Lost Luggage Tracking app, you agree to the collection and use of information in accordance with this policy.

About the App

LTS - Lost Luggage Tracking is a comprehensive mobile application tailored for drivers to enhance the efficiency and accuracy of lost luggage delivery. Key features include:

• GPS Navigation: Provides drivers with precise directions to customer addresses.
• Signature Function: Allows customers to sign directly on the driver’s device to confirm luggage delivery.
• Customer Unavailability Management: Offers rescheduling and status update options when customers are not available for luggage pickup.
• Real-time Communication: Facilitates communication between drivers and dispatchers for quick issue resolution.

Contact Information:

• Organization: AECORA IT
• Organization type: A company or business
• Phone Number: +43 2236 3883838
• Support Email: office@aecora.at
• Developer Email: keyurdev.72285@gmail.com
• Website: https://aecora.at/
• Address: IZ NÖ-Süd, Str. 2, Obj. M6/7, A-2355 Wr. Neudorf

App Download Links:

• App Store (iOS)
• Google Play Store (Android)

1. Information We Collect

We collect various types of information to enhance the functionality and user experience of the LTS - Lost Luggage Tracking app.

Personal Data:
When you use our app, we may collect the following personal information:

• Name, email address, phone number (e.g., when you register for the app or contact us).

Device Information:
We may collect information related to your device, such as:

• Device ID, IP address, operating system version, browser type, and app usage statistics.

Location data is accessed with your explicit consent and is used only for providing core features of the app. You can control location data access in your device settings. We do not share your location data with third parties for advertising or other unrelated purposes.

Location Data:
The app uses location data to track lost luggage and provide direction services. We collect and access your location data to:

• Provide precise GPS navigation for lost luggage tracking.
• Use the location data for real-time tracking of your luggage.

Luggage Tracking Data:
The app allows you to track lost luggage. We collect any data you provide related to the luggage, including:

• Luggage ID and related details entered by you into the app.

Usage Data:
We collect information about how you interact with our app, including:

• App usage, feature usage patterns, and technical issues to help us improve the app’s performance and user experience.

Tracking and Analytics Data:
We may collect tracking and analytics data to monitor how you use the app:

• App Tracking Transparency (ATT) Framework: We request user tracking permission upon logging in and entering the home screen.

2. How We Use Your Data

We use the data collected from you for the following purposes:

• Service Provision: To enable you to track lost luggage and provide the app’s core features.
• Customer Support: To respond to inquiries and assist with issues related to lost luggage.
• Personalization: To provide tailored services and features based on your preferences and app usage.
• Analytics: To monitor app usage and improve the app’s functionality and user experience.
• Advertising and User Tracking (if applicable): With your consent, we may use your data to track how you interact with the app.

3. How We Share Your Data

We may share your personal data with third parties to support the functionality of the LTS - Lost Luggage Tracking app:

• Service Providers: We may share data with trusted service providers who assist us with app hosting, analytics, and customer support.

4. Data Retention and Deletion

We retain your personal data only for as long as it is necessary for the purposes outlined in this policy. You may request the deletion of your personal data at any time by contacting us at office@aecora.at.

5. Security of Your Data

We take appropriate measures to protect your personal data:

• Encryption: We use encryption protocols (such as HTTPS) to secure data transmitted between your device and our servers.

6. Your Rights

You have certain rights regarding your personal data:

• Access: You can request a copy of your personal data that we hold.
• Correction: You can request corrections to any inaccurate or incomplete personal data.
• Deletion: You can request that your personal data be deleted from our systems.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete the information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

• Support Email: office@aecora.at
• Developer Email: keyurdev.72285@gmail.com
• Phone: +43 2236 3883838
• Address: IZ NÖ-Süd, Str. 2, Obj. M6/7, A-2355 Wr. Neudorf

Legal Information:

• UST-ID: ATU70795516
• Geschäftsführer: Ing. Markus Matousek
• Support Page: https://aecora.at/support/
• Firmenbuch: FN 448570m
• Gerichtsstand: Wiener Neustadt